Frequently Asked Questions

With 18 years of expertise in the spa and wellness industry, Sutra Ayurveda is synonymous with authentic traditional spa therapies. What sets us apart is our deep commitment to traditional healing methods combined with modern therapeutic innovations. We use genuine Ayurvedic ingredients and time-honored techniques passed down through generations, ensuring every treatment delivers both immediate relaxation and long-term wellness benefits.

We have two premium locations in Mumbai:

Andheri: 47/48, 1st Floor, Link Plaza Commercial Complex, New Link Rd, above Shreejee's Hotel, Oshiwara, Andheri West, Mumbai, Maharashtra 400102
Phone: 093212 36264

Cumballa Hill: Shop #3/4 Ground Floor, Chinoy Mansion, 162, August Kranti Rd, behind Savi Sagar Restaurant, Cumballa Hill, Mumbai, Maharashtra 400036
Phone: 081697 50772

Booking is easy! You can:
• Call us directly: Andheri (093212 36264) or Cumballa Hill (081697 50772)
• WhatsApp us for quick responses
• Fill out the booking form on our contact page
• Visit our centers directly

We recommend booking in advance, especially for weekend appointments, as our popular treatments fill up quickly. Walk-ins are welcome subject to availability.

We accept various payment methods for your convenience:
• Cash
• Credit/Debit Cards (Visa, Mastercard, Rupay)
• UPI Payments (GPay, PhonePe, PayTM)
• Digital Wallets
• Bank Transfers

For package deals and memberships, we also offer EMI options through select payment partners.

Yes, absolutely! We use only natural, herbal ingredients that are gentle on the skin. However, we always recommend informing our therapists about any skin sensitivities, allergies, or medical conditions before your treatment. Our wellness experts perform a quick consultation to ensure we customize the treatment according to your specific needs and skin type. We can also patch-test new products if requested.

We provide comfortable disposable garments and robes for all treatments. For massage therapies, you can change into our provided attire. For facials and upper body treatments, we provide comfortable coverings. We recommend coming in comfortable, loose-fitting clothing and removing jewelry before your appointment. Lockers are available for your belongings.

Yes! We offer special couple's packages including:
• Couple's Wellness Retreat (2.5 hours)
• Side-by-side massages
• Private couple's suites
• Romantic aromatherapy sessions

These are perfect for anniversaries, special celebrations, or simply quality time together. Our couple's packages include private time with herbal refreshments.

Both our Mumbai locations are open daily:
Daily Hours: 9:00 AM - 8:00 PM

We're open throughout the week, including weekends, to accommodate your schedule. However, we recommend booking your preferred time slots in advance, especially for evening and weekend appointments.

Yes! Our Sutra Wellness Membership offers:
• Unlimited access to selected treatments
• Priority booking benefits
• 15% discount on premium services
• Member-exclusive events and workshops
• Complementary wellness consultations

Membership is ₹4,999/month with flexible cancellation terms. Members also get special rates on family packages.

Absolutely! All our therapists are highly qualified and extensively trained in traditional Ayurvedic techniques and modern spa therapies. They undergo regular training updates and have years of hands-on experience. Many of our senior therapists have been with us for over a decade and are experts in their respective specialties. We maintain high standards of professionalism and expertise across our entire team.